scenario questions based on customer queries and complaints. had to discuss as a group what to do and how to help e.g finding alternatives calling up local branches apologising getting the product delivered to their house etc
Interview questions [1]
Question 1
how would you help a customer who wants a product out of stock
It was a group interview for a temporary role over the busy winter period. We were put in groups of about 7 and did marketing and customer service activities. We were asked to come up with a marketing strategy for a winter product in our groups and present it to everyone. Next, they had people come around to our tables and discuss what customer service meant for us.
I interviewed at John Lewis & Partners (Westfield, South West England, England)
Interview
Hard and drawn out asked a whole two questions and expected me to get it. It was tiring and i started falling asleep so i dont know why they told me i didnt get the job
I applied through an employee referral. The process took 1 day. I interviewed at John Lewis & Partners (Southampton, England) in Oct 2024
Interview
It was great. The people were very friendly. You have to show your passion and motivation. Figuring out the company's background and culture is crucial. It's better to highlight your relevant experience and skills in customer service, teamwork, and sales
