I applied online. I interviewed at John Lewis & Partners
Interview
The interview process was very straightforward, and the questions asked were based on the behavioral patterns and testing the communication skills. The overall process included an online test, and once that was cleared, there was a group discussion round with the other candidates, and then each candidate was interviewed individually.
Interview questions [1]
Question 1
How would you help a customer who is busy shopping with kids but is confused about finding the item they are looking for? How would you reach out to them and help them?
The process took a hour or so. We participated in group exercises and interview questions were asked on a one to one basis. The process was easy going and I didn’t feel pressured or nervous and it was welcoming.
I interviewed at John Lewis & Partners (Hamilton, Scotland)
Interview
The interview process was very structured and clearly well organised.
Comprised of an application and a group interview day with an individual interview also taking place on the same day.
The result of which was communicated relatively soon after.
Interview questions [1]
Question 1
Role play situational questions to ascertain customer service aptitude.
