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      JumpCloud

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      Related searches: JumpCloud reviews | JumpCloud jobs | JumpCloud salaries | JumpCloud benefits
      JumpCloud interviewsJumpCloud Senior Customer Support Engineer interviewsJumpCloud interview


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      Senior Customer Support Engineer Interview

      30 Aug 2019
      Anonymous employee
      Boulder, CO
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at JumpCloud (Boulder, CO) in Aug 2019

      Interview

      Fairly straightforward tech interview process, it might have been a little out of order due to internal reasons. Every contact I had with someone at JumpCloud felt enthusiastic, transparent, humble, and none pressured. They made we feel comfortable, and I felt that they did everything they could to give me an honest chance. - Phone screen with the hiring manager - Reviewed past positions - Talked about technical aptitude, cultural fit, and position requirements - Next steps - Take home technical assessment - In office interview: 2.5/3 hours - Met with engineers and hiring manager - Reviewed technical assessment - Questions on past positions, technical approach, and cultural fit - Time to ask them about the company, culture, and position - Phone call with lead talent acquisition team member - Discussed interview and how I felt after meeting the team - Review salary expectations - Talked about other interviews I was going through and timeframe - Offer and Salary discussions They were in a growth phase when I applied, and the process took about 3 weeks from the time I applied till I received an offer. The take home technical assessment was fairly easy if you are comfortable with command line, API calls/Curl commands, and LDAP/AD commands and configuration. There was a portion of the assessment that went over the company product and binaries (agents), along with SSO. This was probably the easiest part of the assessment but they do have good documentation in their knowledge base in case you got stuck.

      Interview questions [5]

      Question 1

      Tell us a time when you made a mistake that effected the company and/or customer and how you learned from that experience.
      1 Answer

      Question 2

      Create an API request to pull data from the test account you created.
      Answer question

      Question 3

      Create an LDAP command to look up users.
      Answer question

      Question 4

      What is a moment in your career that makes you very proud?
      Answer question

      Question 5

      How do you organize your time and what tools do you use to help?
      Answer question
      3

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