I applied through a recruiter. The process took 2 days. I interviewed at Kelly in Jun 2013
Interview
I filled out the initial application and received a call back the next day. I spoke with a recruiter and she went over the job description and asked if I agreed to several different questions in which I answered "Yes". I do not have a lot of experience using an IPod/IPad, but mentioned that I had the opportunity to use it at least once. I compiled a list of questions and she kept answering with the same response, "IPod and IPad". Of course it wasn't the same question, but I wanted to be thorough in what I would be doing, troubleshooting, and what equipment would be needed on my part. She seemed kind of rude.
Interview questions [1]
Question 1
She wanted me to do a role-play with her on what to do with a customer who is receiving an error message "server not found". I just did not know how to start, not having a lot of experience in role-playing scenarios, but a lot of customer service experience and taking escalated calls playing a role as supervisor in my previous work.
Once you clear their assement then take interview, It was easy, ask very simple question about your self, ask question from your job background, they asked me how to handle difficult client, why this role ,
Firstly, applied online. Then, got a video interview call. In interview following are some example questions. Your past experience based upon customer service and technical Support Advisor related . How you handle technical problems? After and this kind of interview
Interview questions [1]
Question 1
Your past experience based upon customer service and technical Support Advisor related
I applied online. I interviewed at Kelly (Toronto, ON) in Jul 2021
Interview
It was Smooth and easy. They asked basic customer service questions. Questions related past job and situation based questions but before that there was a simulation which u need to pass for the interview.
Interview questions [1]
Question 1
Situation based like how will u react is customer get angry??