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      Kindred Hospitals

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      Trainer Interview

      18 Jun 2012
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 1+ week. I interviewed at Kindred Hospitals in Jun 2012

      Interview

      First, I just want to say in full disclosure that I did not get the position that I was interviewed for. Take this as you may; I understand if it sounds like I have an axe to grind but I just want to share my experience and you can judge for yourself.  There is a long interview process to become a trainer for Kindred.  First, there is a phone screen with a recruiter, then you are required to create a 5 minute training video.  After that, there is another phone screen.  If you are judged to be adequate for the next step, you are flown into their Louisville, KY home office for an in person mock training.  I live local enough to their office that I was able to drive so this did not inconvenience me. The phone screen questions are pretty standard fair.  I would imagine that most people who have any kind of training background would be able to answer them.  They ask things like how did you structure your trainings and how you deal with a difficult student in the classroom, etc... The video is not too difficult either.  The only issue is something that unfortunately runs through the entire interview process - you are not given a specific subject to base it on.  As I'll explain in my review of the face to face part of the interview process, the hiring managers at Kindred are very fickle about what they want.  I say fickle but perhaps what I really mean is that they don't really know what they want.    When I did my face to face mock training in Louisville, there several people in the room but the decision maker was a paunchy, humorless lady in her mid-fifties (I have to use a description because I can't remember her name).  I was repeatedly told that they were very concerned with applying the principles of adult learning in their trainings.  At the same time that they told me this, they also told me that they have every level of students in a typical classroom setting - everything from subject matter experts all the way down to people that have never used a computer and don't know what a mouse is.  This really took me aback because for me, one of the foremost principles of adult learning is that students shut down intellectually when they are overloaded with information.  I truly feel for these poor folks that have to sit through a training when they obviously need more help and remedial training in basic computer skills. After the presentation part of the training, I was asked to present an impromptu training on a Microsoft Office product.  This also struck me as odd, considering that in the job the training is only on a specific piece of software and the trainer receives several weeks of training prior to be sent out into the field.  To me there doesn't seem to be much necessity to do an off the cuff training on something unrelated to the software packages administered by Kindred.  During this part of the training, I was continually interrupted by the hiring manager, playing the part of a student who knew absolutely nothing about computers at all.  Some questions she asked, "How do I start the program?", "What is that flashing line?". That's correct...  She is assuming that someone in the training wouldn't know what a cursor is.  Again, it is unacceptable to me that someone who had no computer skills whatsoever would be put in a class learning about an advanced software package. With very limited guidance as to the subject matter and style on which they want their material delivered, I could come to no other conclusion than that their folks in the field are getting very different information conveyed to them about the same products and this will result in an uneven application of systems across the company.  Kindred also does not seem to have much of a system of follow up to help the folks that are having difficulty learning the material.  I asked several times about what help would be given to those folks that entered the training that went in not knowing what a cursor is.  They dodged the question each time.  They seem to be in the mode of slamming through their folks in an effort to keep up with their numerous new acquisitions. Their philosophy of training at the moment seems to be quantity over quality. I can't say that I wouldn't have accepted the position if it were offered to me but the interview process raised some red flags for me about the competency of the training department at Kindred.  I hope my experience helps you prepare for your own interview with them and gives you a sense of wether you would want to accept an offer from them if it is forthcoming. 

      Interview questions [1]

      Question 1

      How do you structure a training when you have multiple people in the room with different skill sets?
      1 Answer
      1

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