Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Kmart

      Part of Sears

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Kmart reviews | Kmart jobs | Kmart salaries | Kmart benefits
      Kmart interviewsKmart Customer Service Associate interviewsKmart interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      1 Feb 2011
      Anonymous employee
      Key Largo, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1+ week. I interviewed at Kmart (Key Largo, FL) in Jan 2011

      Interview

      I approached the HR Manager shortly before Christmas to inquire about a position. She said to redo my application and she would contact me early January. She called the Friday of New Year's weekend to set up an interview the following Monday. The interview went well. She asked questions about how I would handle different circumstances. One question was "when did I exceed expectations of a former employer". She stated that she was "blown away" by me and gave me a "pre-employment" offer, pending the drug screening and background check. She called the following Tuesday and offered me a position. I was asked to come in that Friday (Jan. 14th) for orientation. I showed up for the orientation a few minutes early and was told to go back to the HR office, the manager had not arrived yet. There were a few others that had been hired, although none of them were there either. After waiting 20 minutes past the orientation time, a lady came back and said there was an emergency with the HR manager and she would call me on Monday. Monday came and went. On Tuesday, I called to find out what was going on and she was still out. I have not heard from her or anyone since. Although the interview went well and the HR Manager was professional, I consider everything else to be very unprofessional. I suspect reverse "discrimination" and that I was only considered due to reverse "Affirmative Action". I base this suspicion on the fact that only certain ethnic groups work at this particular store. Perhaps the Corporate office caught wind of this and forced them to consider all candidates. I thought about writing a formal complaint, but due to researching this company and not wanting to work there anyways, I decided against it. It's not worth my time and I have since then been offered a position with a more reputable company.

      Interview questions [1]

      Question 1

      When have you exceeded the expectations of a former employer.
      1 Answer

      Other Customer Service Associate interview reviews for Kmart

      Customer Service Associate Interview

      13 Jul 2022
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Kmart in Jul 2018

      Interview

      Was asked situational questions which were pretty common sense. They also ask you about previous job ecpierences. The Manger was very nice and willing to teach if you haven’t had any prior skills.

      Interview questions [1]

      Question 1

      How would you handle a customer that was upset ?
      Answer question

      Customer Service Associate Interview

      27 Mar 2018
      Anonymous employee
      Poughkeepsie, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Kmart (Poughkeepsie, NY) in Mar 2018

      Interview

      Michelle was very nice, she asked me straight forward questions. She looked through my resume and asked about my previous work experiences. She asked about me as a person as well, to see if my profile would fit the role.

      Interview questions [1]

      Question 1

      What roles did you have in your previous jobs?
      1 Answer

      Customer Service Associate Interview

      10 Aug 2017
      Anonymous employee
      Somerset, NJ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Kmart (Somerset, NJ) in Jul 2017

      Interview

      Applied online, got a call the next day to set up an interview. Went to the interview within the same week. Very friendly and quick response. If you miss their phone call they will also email you.

      Interview questions [1]

      Question 1

      What would your previous job or teacher say about you and your work ethic
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      PriceSmart
      4.0★Compensation and benefits
      avatar
      Colombian Emeralds
      3.6★Compensation and benefits