Customer Success Manager applicants have rated the interview process at KnowBe4 with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at KnowBe4 overall takes an average of 25 days.
Common stages of the interview process at KnowBe4 as a Customer Success Manager according to 1 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Background check: 33%
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fast call arrangement.
but during the 1st round- the HR was not interested in me, in my replies etc.- i really didnt feel comfortable.
Felt like they already had someone for the position , but "had to " have an interview w. me (no idea).
No explanation why not me- would be nice to spend a couple of minutes to give a reasonable reply.
I applied online. The process took 1 week. I interviewed at KnowBe4 in Apr 2025
Interview
They sent me an IQ test to do which is already BS and should be considered discriminatory at this point. I know I got most of the questions right because I took it with another person and used a calculator. They rejected me anyway.
They also sent a very weird personality quiz with awful statements they asked me to rate on a scale like “I am able to love” and “My friends have done well in business”
It was a phone interview and took about 20 minutes. The questions were pretty standard for this job position. Some questions situational others to explain how my past experience relates to the job. I didn't move on to the second round bc the pay is very low and I did not want to commute three days a week to the office for such low pay.