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Thank you for your feedback. I apologize if you did not have a good experience interviewing with us. Though our records indicate we have attempted to reach our candidates within 5 minutes of their scheduled times, if we do not hear from a candidate within our attempt to call and do not receive a call back within a feasible time frame (usually 10-15 minutes) we have to reschedule. We make every attempt to accommodate rescheduling requests that best fits the needs of the candidate and availability of the interviewer.