The interview was on the phone with a language lead, a typical insurance call mock up, also some questions about medical terminology. The interview lasted half an hour or so. Then, I received an offer letter, I didn't accept the offer since I was getting paid the same amount at my other companies and I have a huge call volume. I told them it made no sense to accept another offer for the same amount and the came back with a 5 cent difference per minute. I accepted the second offer and commenced the paperwork social security, background check, until I got hired.