I applied online. I interviewed at Liberty Mutual Insurance (Marlton, NJ) in Feb 2021
Interview
Due to COVID they now have an introductory interview where you speak directly into your phone while the program records your answer. They have three questions, you have two chances per question to record your answer. You can move at your own pace. It’s great because you have time to think about your answer.
Interview questions [1]
Question 1
What is something you noticed was being done incorrectly or something wrong in the workplace, how did you bring it to the attention of the managers, and what was the outcome?
I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Lake Mary, FL) in Jan 2016
Interview
Did a phone interview which lasted about 30 minutes, and did a one on one interview a week later. Received a brief intro about the company, met with leaders, did two one on one interviews, and a sat with a representative. Was called 2 days later with an offer. It took 2 weeks for the background to come back. Got the job!!
Interview questions [1]
Question 1
Give a time you went above and beyond for a customer?
How did you handle a upset customer, and what did you do to make it better?
I applied online. The process took 4 weeks. I interviewed at Liberty Mutual Insurance in Mar 2015
Interview
Applied online and was contacted for a phone interview. Two weeks after the phone interview I was contacted to come to the office for an in person interview. The interview was average with a lot of situation questions (it seemed that the interviewers needed to ask them just as part of procedure). Also short written assignment in office. Total time in office was approximately 2.5 hours.
Interview questions [1]
Question 1
Describe a time when you went above your duties to help a customer.