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      Lloyds Banking Group

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      Customer Advisor Interview

      9 Apr 2013
      Anonymous employee
      Glasgow, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Glasgow, Scotland) in Apr 2013

      Interview

      1. submit cv 2. situational questionaire 3. context questionaire 4. telephone interview 5. 5 hour assessment centre

      Interview questions [1]

      Question 1

      why lloyds tsb? why this role? if you were to give someone bad news how would you do it? (they want empathy)
      Answer question

      Other Customer Advisor interview reviews for Lloyds Banking Group

      Customer Advisor Interview

      9 Jul 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Lloyds Banking Group in Jul 2025

      Interview

      Friendly interviwer made me feel really at ease and the application process was thorough but relevant to the job role applied for, prior to the interview an online test needed to be completed.

      Interview questions [1]

      Question 1

      Why I applied for the role
      Answer question

      Customer Advisor Interview

      9 Jun 2025
      Anonymous interview candidate
      Bristol, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Lloyds Banking Group (Bristol, England) in Jun 2025

      Interview

      The interview was normal. The questions were around: - How and when I achieved a target - When I trusted someone - How I dealt with a difficult customer - What systems I used to record information - My availability

      Interview questions [1]

      Question 1

      Tell me about a time you trusted someone ?
      Answer question

      Customer Advisor Interview

      27 Jun 2025
      Anonymous employee
      Glasgow, Scotland
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Lloyds Banking Group (Glasgow, Scotland) in Dec 2024

      Interview

      There was an online survey that you complete firstly, then an online interview with one person, they were friendly and interview seemed relatively informal, they asked a few questions and interview lasted 45 mins. They start off asking about hobbies.

      Interview questions [1]

      Question 1

      how would you deal with an upset customer.
      Answer question

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