I applied online. The process took 2 weeks. I interviewed at Lumen (Johnson City, TN) in Sept 2013
Interview
The interview was about 30-45 minutes, with 2 supervisors and the general basic questions, nothing out of the ordinary, they fill in a packet as you answer and ask you to try to sell them something, since all of their customer service positions are also sales. They stay really straight faced, even if you try to put your personality into it, and have fun to lighten the air, it's a very cut and dry interview and no real inflection in their tone. Each round of hiring, something changes in the interview process.
Interview questions [1]
Question 1
Describe a time you had to assist a customer that was VERY upset and cursing throughout the interaction.
I applied online. The process took 1+ week. I interviewed at Lumen (Kenosha, WI) in Apr 2016
Interview
HR called to see if I was interested in interviewing with team leader, interviewed with who would be my direct supervisor, then got conditional letter of employment pending background and drug test
Interview questions [1]
Question 1
Honestly, it felt like more of a conversation than a formal interview. Basically talked about the industry, personality-type questions, tenets of sales, role played a call.
I applied online. I interviewed at Lumen (Boise, ID)
Interview
It was organized, asked typical interview questions, what caught me off guard was they want to do a role play, where you try to sell them something while on a call. It was challenging but great!
Interview questions [1]
Question 1
Describe a time when you had to sees slate a serious situation.
Very professional, process took about a week all interviewers extremely informant, very good company to work for, excellent benefits, rewarded and acknowledged for exceptional performance, great, great, great place to work recommend 100 percent
