I applied online. The process took 5 weeks. I interviewed at Lumen (Salt Lake City, UT)
Interview
Quick Interview call. More in dept interview where they ask behavioral questions. Go in and take a test over comprehension for a call center and basic skills test. You are told if you passed then a call later with the job offer and start date. Mine was different from everyone else in my class because I was moving from out of state.
Interview questions [1]
Question 1
Name a time when you had to deal with a difficult customer?
I applied online. The process took 1 day. I interviewed at Lumen in Apr 2010
Interview
I applied online and was called back a few days later. I was interviewd over the phone. I had to give examples of my customer service experience. I explained about a situation a customer was having and how i helped to resolve it.
