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      Lush

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      Alicia International
      3.8★Compensation and benefits

      Sales Assistant Interview

      24 Sept 2024
      Anonymous interview candidate
      London, England

      Other Sales Assistant interview reviews for Lush

      Sales Assistant Interview

      7 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Lush (London, England) in Sept 2024

      Interview

      So it began with a group interview with 20 other candidates. We were then split into two groups and given tasks such as performing demos, describing products etc. Everyone was lovely, albeit the managers seemed a bit dismissive toward us in their body language (not giving eye contact when spoken to, asking very vague questions about ourselves and clearly not really listening to our answers). We then were all asked for times in which we could do an hour 1/2 trial shift the next day - receiving an email at half eight that evening offering me one (a bit late notice to be honest). I get to the trial shift, was told to wait around for the managers. Then was given a brief 5 minute convo about what they expect us to do (not be nervous, but also, perform at least one demo (???)) We were then given a, what felt like 2 minute tour of the shop floor then sent straight into the shift. I managed to give a lot of demos and sell atleast 5 items, spoke to and introduced every customer pretty much (ones that seemed approachable of course, IE weren't wearing earphones etc). It was very stressful and I had to ask some staff for help as, like mentioned previously the managers didn't really do much. Here's the part that really let me down. I finished my shift, then a manager took me out back to get ready to leave. They invited me to a training evening then next day, and so of course I thought 'brill, Ive got a chance here'. I call up the next morning asking for the times of the training event to which I am told and I begin to get ready. Then, 20 minutes later, I get rejected via email. If you would like to work in an establishment that values clear communication and respect toward new staff, then I do not recommend this London based Lush store. Maybe I am sensitive, or maybe, I just want to be treated with some sort of respect and consideration.

      Interview questions [1]

      Question 1

      Do you have anymore questions?
      1 Answer
      1

      I interviewed at Lush

      Interview

      It was a group interview, very unconventional, hands-on, and activity-based, teamwork. They expect you to know their company values and ethics, which will carry over to your role. It was very relaxed and they made me feel very comfortable and heard.

      Sales Assistant Interview

      4 Apr 2026
      Anonymous employee
      London, England
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Lush (London, England)

      Interview

      Was offered an interview and it was fairly casual - in the cafe, and it only lasted around 45 minutes. Pretty much immediately after I was offered a trial shift, and I went and it was kind of horrible because we didn’t know anything about the products, and it also wasn’t very busy so it felt like we were competing with each other to get a customer’s attention, only to not even be able to give them proper information and just have to guess. It was a bit embarrassing and we didn’t get paid either, but we got a free shower gel. I found out I got the job on the way home from the trial shift.

      Sales Assistant Interview

      25 Mar 2026
      Anonymous employee
      Cardiff, Wales
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Lush (Cardiff, Wales)

      Interview

      Onboarding session and then a practice shift which involved you sitting customers down and demonstrating products on them. Lasts around an hour, and it’s done in groups of trial shifts.

      Interview questions [1]

      Question 1

      What my availability was and if i could work 3 days a week.
      Answer question