I appreciated the chance to interview with Moo. I was personally reached out to by a recruiter who said I’d be a great fit, so I was excited to move forward and committed fully to the process. I have over 10 years of customer service experience and a Bachelor’s degree in Graphic Design, which I believed aligned well with the role and company. After two interviews, I was surprised to hear the decision was based on seeking more call center experience — something that wasn’t mentioned earlier. It was also frustrating that I was told I’d hear back by the end of the week, but only got a response after multiple follow-ups. Clearer communication and expectation-setting would really improve the candidate experience.