They always hire through temp agencies. If you know someone and they refer you there is a chance that they will hire you directly. Temps stay on for 90 days before they decide if they want to hire you full time. The temp agency I used submitted a video of me and I was called in for an interview immediately. I met with the manager customer service reps. They asked me questions about my experience and how I would handle certain situations. I was hired the next day and started within 2 weeks.