I applied online. The process took 2 weeks. I interviewed at Marriott International (Houston, TX) in Jan 2017
Interview
Went in for housekeeping with housekeep executive and was told my personality would better fit front desk. Went in 2 days later interview with Assitant general manager and a 1 week later another interview with general manager. Very easy and common sense i just got nervous with the GM he didn't ask good questions...idk if i got the job yet. Waiting.
Interview questions [1]
Question 1
What things would you do to make an upset guest happy from the start
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.