I applied in-person. I interviewed at Marriott International (Boise, ID) in Jun 2014
Interview
I applied in person, and in about a week, they called me to invite for an interview. The interview went really well. I felt at ease as if I was talking to a friend. The manager was awesome. She made me sit in an exercise chair. I thought it was funny :) Unfortunately, I never got a call back from them.
Interview questions [1]
Question 1
there were no difficult or unexpected questions. the questions were as follows: What do you think your position will be like? Why front desk is important? What is a team work for you? Do you have siblings?
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
