I applied online. The process took 3 weeks. I interviewed at Marriott International (Washington, DC)
Interview
I applied online. Received a phone call about 2 weeks later and I was asked to come in for an interview the next day. The interview was supposed to be at 8:30 am but I waited about 15 minutes for them to come meet with me. The interview was pretty standard and you had to answer it in a way that was specific to how they wanted it. For example, you had to answer the question then clearly state "The result is...". The two ladies were pretty nice and I felt pretty confident about it. I was given a certain time when they would respond back to me but when I hadn't heard anything yet I followed up and was told they had to do more interviews. Then about a week and a half later I finally got a response.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
