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      Matrix Education

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      Customer Service Representative Interview

      11 Mar 2019
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Matrix Education (Sydney)

      Interview

      After applying online, received a call within a couple of weeks asking basic questions and to schedule an in-person interview. Interview was very easy going, typical questions asked relating to the job as well as about your previous work experience. Got accepted 2 weeks later.

      Interview questions [1]

      Question 1

      Give an example of a time where you had to tell someone bad news
      Answer question

      Other Customer Service Representative interview reviews for Matrix Education

      Customer Service Representative Interview

      5 Feb 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Matrix Education

      Interview

      Had to submit a CV and a cover letter. A phone call with HR and then an in person meeting with the manager. Overall, the interview was relaxed and it was more about getting to know you as a person.

      Interview questions [1]

      Question 1

      How do you manage during busy situations?
      1 Answer

      Customer Service Representative Interview

      13 Feb 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Matrix Education

      Interview

      The process was as follows: application, x1 phone interview, 25-minute interview asking about your general experience. Very focused on your experience so you'll need to use transferable skills if you don't have customer service experience.

      Interview questions [1]

      Question 1

      How do you manage your time?
      Answer question

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