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      Medidata Solutions

      Part of Dassault Systèmes

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      Customer Success Manager Interview

      12 Dec 2023
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Medidata Solutions (London, England) in Sept 2023

      Interview

      Six interview steps were completed: five via Zoom and one face-to-face. The interviews lasted only 30 minutes (personally for the level of seniority they were hiring, I considered short..) and included standard CSM questions such as biggest challenge, dealing with difficult customers, examples of thinking outside the box, and so on. Although the process was simple, the interviewers' welcome was varied, culminating in the final interview with an incredibly unpleasant salesperson. At that moment, I decided I did not want this role any longer. On top of this dreadful last interview, the recruiter ghosted me, which I think the most impolite attitude a company could have. It is a typical case of a corporation failing to recognise that candidates are also interviewing them.

      Interview questions [1]

      Question 1

      Biggest challenge Dealing with difficult customers Examples of thinking outside the box, Experience dealing with Lifescience customers.
      Answer question
      2

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