My Experience with the MTN Interview Process
The interview process at MTN was extensive—some might even call it excessive. Interviewing can be emotionally draining, and MTN’s process took that to a new level, requiring a minimum of four interviews before extending an offer.
It began with a phone interview with Jenna from HR. She was friendly and easy to talk to, and we discussed the role at a high level along with an overview of the interview process.
Next, I interviewed with Jan, the hiring manager. We connected well, and she provided a more detailed look into the role. I left that conversation genuinely excited about the possibility of working for a company that clearly values the safety and well-being of its employees.
The third step was a peer interview with Terra, an Administrative Assistant. She walked me through her daily responsibilities and gave me a realistic picture of the role. That same day, I also had a follow-up with Jenna and another HR representative, Heather. Heather focused on the company’s benefits, while Jenna asked more traditional interview questions.
Throughout the process, I coordinated with Heather Sics, the recruiter. She was impressively responsive and scheduled each interview promptly.
However, after my fourth interview, communication stalled. I followed up after a few days and was told they were still evaluating candidates. Then, four more weeks passed with no updates. I reached out again to express continued interest—this time, I received no response at all.
Despite the silence, I sent thank-you notes to everyone I had met, hoping to leave a positive impression. A week later, Jenna reached out to ask if I’d be interested in a different Administrative Assistant position that had opened up.
I was hesitant. Being ghosted had left a bad taste, and while I understand that this is becoming more common in recruiting, I still believe it’s poor etiquette. It made me feel undervalued. Still, I decided to give them another chance.
The final interview was again with Jan. While I had really connected with her the first time, this time felt different. I was more guarded and emotionally distant. Ironically, the new role sounded even better than the first, but I couldn’t bring myself to engage with the same enthusiasm. I knew by the end of the call that I hadn’t landed the job.
The takeaway? If you're considering a role at MTN, be prepared for a lengthy process—and know that communication may drop off without warning. It’s a company that seems to care deeply about its employees, but the candidate experience may not always reflect that.
