I applied online. The process took 4 weeks. I interviewed at NBCUniversal (New York, NY) in Mar 2017
Interview
all video interviews, all behavioral, more a conversation than interview. started off with taping a video of yourself and sending it in. I had very disorganized interviews with multiple different people- unplanned.
I applied online. The process took 1+ week. I interviewed at NBCUniversal in Oct 2014
Interview
First a phone call interview, brief screening question about customer service. Then they ask you to come in for a one-on-on interview with their Assistant Manager. More customer service like questions, retail background, and NBC show questions.
Interview questions [1]
Question 1
How would you handle a situation with a frustrated, rude customer?