The interview process was more of a pitch for you to buy an air filtration system.... during interview, if you can call it an interview, this system is implied to be a large unit... the customer service title is then transformed into a sales position, which in turn is, in home direct sales of the Rainbow Vacuum. Ask direct questions and you will be averted with round about answers. Told they will set pre-qualified appointments, however what is not told is you beg customers for names of friends and family and entice with free items and even 2 night,3 day vacation vouchers, which then their "marketing team" just schedules the appointment for you. Questions one must ask are, if the product is so wonderful, why must you beg for names and give things free and why have the "marketing team" make the appointments when you've done the hard part. Company is secretive of what they sell until you seem to be caught up in the middle, this goes for their sales process as well.