I applied through university. I interviewed at NEXT (London, England)
Interview
online exam
phone call interview
maths based test which was easy
emails to let you know if you got in
introductions, broad questions and answers, position-related questions, and the conclusion.
determine if an applicant's skills, experience and personality meet the job's requirements
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
