I applied online. The process took 1 week. I interviewed at NEXT (London, England) in Feb 2015
Interview
I applied online, and then got an email the following day inviting me to complete a basic skills test, which was essentially a paragraph of text to do with Next products that I then answered questions about, and then a simple maths tests asking me to take percentage prices off of existing products. i sent this off, and the following day got a phone call asking me if i was prepared to do a phone interview, which was about four basic interview questions, which i really preferred to an actual interview because it wasn't nearly as daunting, as either way you don't have to worry about getting/not getting the job - you don't have to deal with the person on the phone if you don't get it, unlike a real interview. How this conversation goes will give you a general gist already if you've got the job. They invite you in for a real interview, which is more just like a getting to know you session, extremely laid back and really simple to answer questions. Finally, a 4 hour induction.
Interview questions [1]
Question 1
How do you feel like you would handle a situation in which a colleague was clearly struggling helping a customer but you were serving someone already?
They will show you the store and give you tasks on how to help customers, displaying competencies in customer service, this depends on deparments because if you work in another department, they will make you tag or fold clothes.
Applied online, did an online assessment, then a video interview. After that they made me come into the store and put an outfit together (for a wedding guest I believe) in 30 minutes. You pick out the outfit, jewellery, makeup, shoes, other accessories etc.
Easy interview on the phone then in store trial where i had to help customers and tidy the shop floor. The process was quick and easy and I was offered the job on the spot
