I applied online. The process took 1 day. I interviewed at NHS (Ashford, Kent, South East England, England) in Mar 2020
Interview
One phone call, Went through past experience. Top tip is to relay a time where you coped under pressure especially in an over-the-phone environment. Also relay compassion and empathy whilst being direct.
Interview questions [1]
Question 1
Tell me a time where you had to cope under pressure
Looked at questions that were customer focused, communication skills and dealing with stressful situations. Asked for an overview of my CV, plus prior experience, what I would bring to the role as well as competency based questions.
Interview questions [1]
Question 1
Can you describe a stressful situation you have been in previously and how you handled this?
I applied online. I interviewed at NHS (London, England) in Aug 2022
Interview
Frst one is a telephone interview where they ask the basics things abt you.
Next round is face to face where you have answer the situations that they provide.
Do not ask the questions repeatedly with the interviewer.
Interview questions [1]
Question 1
How are you going to cope up with the distractions at your work place when you are attending an emergency call?