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      Customer Resolutions Specialist Interview

      1 May 2017
      Anonymous interview candidate
      Indianapolis, IN

      Other Customer Resolutions Specialist interview reviews for Navient

      Customer Resolution Specialist Interview

      15 Apr 2017
      Anonymous interview candidate
      Fishers, IN
      No offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Navient (Indianapolis, IN) in Mar 2017

      Interview

      Applied online. Received an email to schedule interview. Interviews were gang style, on the hour. Front desk reception never received a list of names for our group from HR, so we started 15 minutes late. First, the group was addressed by an HR underling. Then, SOP, individuals each interviewed by a department supervisor. My interviewer made zero eye contact.

      Interview questions [1]

      Question 1

      He asked only rudimentary questions to clarify my resume. Since he never looked at me (how rude), my observation & question were the key... "(NAME). I know that EEOC Guidelines won't let you say that age is a factor, but do you have an issue supervising someone significantly older than you?"
      1 Answer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Navient (Fishers, IN) in Apr 2017

      Interview

      Took about 3 weeks all together. The interview asked a lot of personnel questions why I lived so far away. Just vary rude. I also met all qualification for the job.