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Octopus Energy Customer Service Representative (CSR) interview questions

based on 31 ratings - Updated 17 Mar 2026

Average interview difficulty

Mostly positive interview experience

How others got an interview

84%
Applied online
Applied online
5%
Recruiter
Recruiter
5%
Other
Other
5%
In person
In person

Interview search

31 interviews

Customer Service Representative (CSR) Interview

17 Mar 2026

Anonymous interview candidate

No offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Octopus Energy (Berlin)

Interview

Sehr positive Gesprächsatmosphäre! Die Interviewer waren locker, zugänglich und gut vorbereitet. Besonders positiv ist mir aufgefallen, dass wirklich auf meine Antworten eingegangen wurde, anstatt nur einen Standard-Fragenkatalog abzuarbeiten. Ich habe mich zu jedem Zeitpunkt wertgeschätzt gefühlt.

Interview questions [1]

Question 1

Erzähl mir von einer Herausforderung, der du gegenüberstandest, und wie du sie gelöst hast.

Answer question

Customer Service Representative Interview

6 Feb 2026

Anonymous interview candidate

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at Octopus Energy (Warwick, West Midlands, England)

Interview

Fairly intense, hard to adjust to zoom interviews, but an efficient method to decide that ultimately the role wasn't suitable for my particular skills. Role plays, team tasks etc and 1 to one interviews.

Interview questions [1]

Question 1

Typical questions you would expect, lots of role play and brainstorm activities.

Answer question

Customer Service Representative Interview

28 Dec 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through other source. I interviewed at Octopus Energy (Manchester, England) in Dec 2025

Interview

Very easy and understandable interview. Used an online questionnaire and video interview. Also very good communication and quick response time. Setting up meetings and discovery day was also effortless. Not a stressful interview process.

Interview questions [1]

Question 1

Tell me a time you had to deal with negative feedback?

Answer question

Viewing 1 - 5 of 31 Interviews

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Octopus Energy Customer Service Representative (CSR) interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

Interview search

Customer Service Representative (CSR) Interview

Customer Service Representative Interview

Customer Service Representative Interview

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