I don't usually leave interview reviews, but I felt this experience was worth sharing. I applied for the Customer Success Engineer LATAM (Online - Remote Contributor) role in February 2026. The initial screening interview was canceled twice, which extended the process by several weeks. I was eventually invited to a second interview earlier this month.
The interview was scheduled very early in the morning due to my location, and there were no alternative time slots available. During the interview, I was asked to complete a customer support scenario and explain how I would approach resolving the issue.
The role requires a combination of technical knowledge, customer-facing experience, and fluency in English, Spanish, and Portuguese. From application to final decision, the interview process lasted nearly four months.
A few days ago, I received an automated email informing me that the company had decided to move forward with other candidates. While I respect the decision, I felt the process was longer than expected and wanted to share my experience for future applicants. The interview was scheduled very early in the morning due to my location, and there were no other available options, which was not a problem on my end. What surprised me was that both interviewers seemed quite uninterested throughout the conversation. The interview felt more like a box-checking exercise than a genuine discussion about my experience or fit for the role.
Honestly, it felt like a very unrealistic position. The role requires a very broad mix of skills, including strong technical knowledge, customer-facing experience, and fluency in English, Spanish, and Portuguese. The overall expectations felt unusually extensive for a single entry-level role.
A few days ago, in May 2026, I received a standard automated rejection email stating that they had decided to move forward with other candidates. That's completely their right, of course, but the lack of professionalism, the lack of respect for candidates' time, the nearly four-month process an entry-level position, and the overly demanding expectations for again single role are all things prospective candidates should consider before applying.