I applied through an employee referral. The process took 5 weeks. I interviewed at Optum (Taguig) in Jul 2022
Interview
Supposedly was a one-day process. Started 3pm for initial interview went with mock call by 7pm on site. Was asked to go home by 10pm for final interview. Waited 2 weeks and was again subjected for another final interview. After completing their pre-employment requirements, I was told during the day of onboarding to standby if there are any fall outs. Such a waste of time and resources.
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.
