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      PCCW

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      Customer Service Representative Interview

      3 Oct 2016
      Anonymous employee
      Hong Kong
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at PCCW (Hong Kong) in Jun 2012

      Interview

      I applied it online by sending my resume. Got a phone call informed me to attend the on-site interview. Full in a batch of paper before getting interviewed by the HR department. The interview format is group interviews 5 candidates with one HR. It's easier than HKCEE exam TBH.

      Interview questions [1]

      Question 1

      How to deliver a good customer service
      Answer question

      Other Customer Service Representative interview reviews for PCCW

      Customer Service Representative Interview

      27 Apr 2022
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied in-person. I interviewed at PCCW

      Interview

      It was a very quick and easy interview. There was only one interviewer, once you finished the application form , interview will begin. Those questions are super straight forward. And then you wait for the result. That's it

      Customer Service Representative Interview

      10 Jun 2016
      Anonymous employee
      Columbus, OH
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at PCCW (Columbus, OH)

      Interview

      "You're former military? You're hired!" They ask the typical questions however, there is a quota. I'm pretty sure you could say you hate computers and you would get hired. Many people stay long enough to milk the training pay. They will promise schedules but never follow through because that is not within their power to make it happen. Interviews are done last minute and often done without a qualified person to run it.

      Interview questions [1]

      Question 1

      How well do you take direction and feedback?
      1 Answer
      1

      Customer Service Representative Interview

      6 Dec 2015
      Anonymous employee
      Dublin, OH
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at PCCW (Dublin, OH) in Nov 2015

      Interview

      The process was easy. Took about 30 min. Took 3 test online and met with two managers. They made an offer within 20 min. For 10 minutes I just sat in the lounge waiting for my offer letter.

      Interview questions [1]

      Question 1

      Why did I want the job.
      Answer question

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