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      Customer Experience Representative Interview

      14 Sept 2022
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Experience Representative interview reviews for Patagonia

      Customer Experience Representative Interview

      27 Jul 2019
      Anonymous employee
      Reno, NV
      Accepted offer
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Patagonia in Sept 2022

      Interview

      After being selected, I received an email to complete an assessment (3 multiple choice questions, two prompts to write in French, and a typing test in English). The assessment was very easy so a week later I was set on a phone screen interview. Unfortunately, this interview was probably the worst I have ever had, and will strongly agree with the other reviews that the recruiter had no intention to establish rapport or conversation of any sorts. It was robotic and senseless, it made me feel like I was stuck on those customer service robot calls with yes-no questions, rehashing the full job description. Is that the “no bound by convention” slogan they like to say to live up to? The rest of the interview was led on very negatively, and poorly.

      Interview questions [1]

      Question 1

      Why do you want to work at Patagonia? Why are you leaving your current position? How your current position relates to the CX role? How many years of experience in customer service do you think you have? Do you know Salesforce? Do you know 365?
      Answer question
      1
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Patagonia (Reno, NV) in Jul 2019

      Interview

      The first interview was in a group setting with four other candidates and two recruiters. The interviewers were very warm and friendly. If not managed well, group interviews can be daunting and uncomfortable, but that was not the case here. It has a very casual m, conversational, and non-competitive feel. Everyone was given equal opportunity to talk and answer questions. By the end of the same week, I received an email invitation to a second interview. Due to being out of town, my second interview was two weeks after the first. Two days after the 1:1 interview, I received a call with a job offer. I was given my choice of preferred starting date.

      Interview questions [2]

      Question 1

      What do you do for recreation?
      Answer question

      Question 2

      What do you know about Patagonia’s activism?
      Answer question