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      Perdoo

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      Customer Success Manager Interview

      27 May 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Perdoo in Feb 2022

      Interview

      Had really great chats with the recruiter and with the team, and was really excited about the idea of a future at this company, and this team specifically. The founder interview, however, was one of the most negative experiences I've had in an interview process. He had to ask what job I was applying for, and it was apparent he had not looked at any interview notes prior to hopping on our call. He described a role that sounded very different from what I had just discussed with the team lead, asked questions in a very aggressive manner, and was overall quite rude throughout the call. I explained my previous experience & how I felt it translated to this role at Perdoo, which he met with a scoff and said they don't sound similar at all but I can believe what I want (for context, I was a CSM for a SaaS product before -- that's pretty relevant). He asked 'what do you even think our product does' and I responded that it is an OKR / KPI platform, where you can set, track and manage your goals -- again met with laughter and 'ok sure'. I was immediately turned off from ever working here, but I was ghosted after the call (never heard another word from the recruiter) and not given the chance to give my direct feedback.

      Interview questions [1]

      Question 1

      What do you think a company should look for in a CSM?
      Answer question
      avatar
      Perdoo response
      3y
      Thanks so much for providing us with some feedback regarding your interview experience. We are really sorry to hear that the interview you had with our CEO was such a bad experience for you. Your feedback was shared in detail and we can ensure you that it wasn't the intention to be perceived like this. Nonetheless, your precise examples were super helpful, as it gives us more insights on what to focus on. Regarding you saying that you were ghosted after the interview and hence could not provide direct feedback: we went through all e-mails with candidates being interviewed for this role during this timeframe and we reached out to every candidate after the final call, where we asked for a feedback call. This is super important to us, as we believe feedback is important from both sides. As the communication in our recruitment process is sent via our ATS "Recruitee", it unfortunately happens once in a while that e-mails land in the spam folder, which may have happened in this case. We either way want to thank you once again for your feedback and wish you all the best for your job search.

      Other Customer Success Manager interview reviews for Perdoo

      Customer Success Manager Interview

      22 Apr 2022
      Anonymous interview candidate
      Bonn
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Perdoo (Bonn) in Mar 2022

      Interview

      I went through three rounds of interviews. I was provided a case study to complete after the first round with HR. I was called to the second interview to present my case study with the CS Team Lead and the CS Experience Lead and got a lot of good information about the team’s growth. My final round was with the CEO. At every stage of the process, I felt the team was very respectful of my time and were transparent about whether I was a good fit for their organization. There is definitely a good culture here: the team is truly diverse and international, and you can see they are genuine in how they want to support joiners as the company grows. I was given the feedback that the role was not a fit in that it was too small given my development goals, but connected for future opportunities in their talent pool.

      Interview questions [1]

      Question 1

      What are the 5 key characteristics you think are needed to be a CSM?
      Answer question
      avatar
      Perdoo response
      4y
      Thank you so much for taking the time to write this review. We are supper happy to hear that you had a great experience with us and that you enjoyed our interview process. Moreover, we are glad that you liked the transparency, as this is something we are very intentional about and believe in as a team.Thanks again for the review and let's stay in touch for future opportunities. We wish you all the best!

      Customer Success Manager Interview

      1 Feb 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Perdoo

      Interview

      First HR interview was smooth and nice. second interview was with one of the founders , ALL the interview he was clearly looking at another screen and doing other things than listening to my answers . felt disrespected , lost the interest in this job already from the beggining of the interview.

      Interview questions [1]

      Question 1

      normal tell us about your fast experiences questions etc...
      Answer question
      avatar
      Perdoo response
      4y
      Thanks so much for your feedback. We do not only constantly work on improving our candidates experience, but also feeling respected is of course very important to us as a company. Hence, I am sorry to hear that you felt disrespected during the interview. We used your feedback internally to improve our future interviews. Thanks again for taking the time to write a review. We wish you all the best for your job search.

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