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      Benefits Business Analyst Interview

      30 Jul 2020
      Anonymous interview candidate
      Orlando, FL
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at PlanSource (Orlando, FL) in Jul 2020

      Interview

      I applied for the position and a few days later received an email update from a recruiter on the next steps in the interview process. A couple of days after that, I received an invitation to complete their CCAT Assessment (this is a personality and cognitive test; I completed some practice tests which helped me feel more comfortable taking the real test). The recruiter reached out a week later to schedule a Webex interview. However, it took almost 2 weeks to schedule the interview due to inconsistencies in the recruiter's responses and my availability (sometimes I wouldn't hear from the recruiter for almost a week and other times she would try scheduling my interview a day prior). My actual interview was 30 minutes and was with a director and two managers. It was a standard interview with STAR questions and they inquired about my work experience. They informed me they were planning to extend offers within a week. A few days later, I checked my application status online and saw a message stating I was being considered for other positions. I reached out to the recruiter to get more information. She stated the managers wanted to offer me the position but the salary did not meet my expectations so she was going to forward my resume to other hiring managers. Another week went by and I sent a follow up email to see the progress of this. I have not heard from the recruiter since then.

      Interview questions [1]

      Question 1

      How do you handle stressful situations and keep yourself organized? Tell me about a time you dealt with a difficult client and actions you took to meet their expectations. Describe your experience/proficiency with system configuration and implementation. What are your strengths?
      Answer question
      avatar
      PlanSource response
      5y
      Thank you for your feedback. While I am disappointed to learn that you did not have a great experience, I am grateful for your comment; this is what makes us strive to improve, learn what is working and what is not working, and grow as an organization. I'd like to connect with you if you are comfortable sharing your story with me. Please email recruiting@plansource.com and please ask for Destiny Quinn. Thank you again for sharing your feedback, and I hope we can connect soon!