Postscript Customer Success Manager interview questions

Five rounds of interviews: recruiter >VP > hiring manager. Two part final round interview: #1: presentation with a second manager and VP #2: (to see if I wad a fit for culture and diversity) with a third manager and someone from compliance (?). Stressed during the entire process they were looking for a particular skill set their team was lacking and my (very extensive) experience set me above other candidates. Said ecomm experience wasn’t necessary particularly because I’ve worked 10+ yrs in martech and fintech. Continually asked if there were any hesitations with possibly hiring me and was always told no. The follow up email was incredibly condescending and contradicted pretty much everything that was conveyed to me throughout the month long interview process.

I interviewed with an in-house recruiter and then a team manager, both remotely. The first interview was more culture fit screening, and the second was more tactical questioning based on my experience, challenges I’ve faced, etc. They were both over Zoom and interviewees dressed pretty casual.