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      Premera Blue Cross

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      Related searches: Premera Blue Cross reviews | Premera Blue Cross jobs | Premera Blue Cross salaries | Premera Blue Cross benefits
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      Customer Service Representative Interview

      24 Aug 2017
      Anonymous interview candidate
      Mountlake Terrace, WA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Premera Blue Cross (Mountlake Terrace, WA) in Aug 2017

      Interview

      I applied online, got an email telling me they wanted me to choose from two days out of the week to interview. I replied with the day that worked for me, but did not hear back for a week. I had to email a representative to try and get some clarification. I finally got an email and a phone call the same day to set up an interview a week later. I arrived 10 mintues early, checked in with the front desk, gave them my info so my car wouldn't get towed and got my badge. I waited for my recruiter I guess to come take me to a busy lunch room where he asked me non sense questions about my old job, which had nothing to do with the job I was interviewing for. I tried my best to understand him, he had a very thick accent which was distracting and I made the best of what I was given. He then told me I would be interviewing with "team leads" and to give very specific answers. The interviews were literally robots with No customer service skills as far as I could tell reading from a script and judging your responses a 100 miles a minute while staring at you but typing the entire time while making eye contact. It was the most impersonable and awkward experience of my life.

      Interview questions [1]

      Question 1

      They asked to talk about a time when something happend at work that maybe wasn't me fault but was put on my shoulders, how did I handle it?
      1 Answer
      1

      Other Customer Service Representative interview reviews for Premera Blue Cross

      Customer Service Representative Interview

      11 Jul 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Premera Blue Cross

      Interview

      The interviewing process was the most unprofessional process that I’ve ever experienced. Filled out application and got a response maybe 2 days later saying that they wanted to move forward with a live interview. Scheduled the live interview. Spent time prepping as one should only for the interviewer not to show up on the scheduled day and time. Very disappointing but i understand things happen. So I reach out to them and reschedule. Luckily this time she shows up but never acknowledges or apologizes for them mishap the week prior. That’s a big red flag for me. The interview went good. Was instructed to send in speed test results and that a someone would contact in a few days with next steps. I sent in the information they requested and sent a thank you email to my interviewer. No response. Not from the information they asked me to send in or from the thank you email. 2 weeks pass and I didn’t hear anything. No follow up.. nothing. I made a decision then that I would never work for this company. To unorganized and lack of accountability. First impressions are important. I understand that things happen but if you are not following up with potential candidates how are you treating the employees you already have. Disappointing for sure

      Interview questions [1]

      Question 1

      Why do you want to work at premera?
      1 Answer
      2

      Customer Service Representative (CSR) Interview

      8 Jul 2023
      Anonymous employee
      Spokane, WA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Premera Blue Cross (Spokane, WA)

      Interview

      Easy , informational , comforting. Really great interview process. Video chat interview lasted about 30 minutes , easy process like any other interview , don’t hesitate to ask questions. Really great interview.

      Interview questions [1]

      Question 1

      Experience , solution questions, explain yourself
      Answer question

      Customer Service Representative Interview

      2 Jul 2023
      Anonymous employee
      Mountlake Terrace, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Premera Blue Cross (Mountlake Terrace, WA)

      Interview

      I went to an hiring fair held at a local hotel near the main campus. It was fast paced, but very efficient. Altogether the whole process was average with good communication.

      Interview questions [1]

      Question 1

      What are my strengths and weaknesses.
      1 Answer

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