I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (New York, NY)
Interview
I applied online, 2 days later got an email with link to assessment test, got an email day later with a passing score and a link to schedule a phone interview. The recruiter was easy going, friendly and professional. She answered all my questions , gave an overview of the job and responsibilities and then began a series of STAR questions, she let me take my time and let me work out the steps. She said I was being sent to the next round of interviews with hiring manager. I received an email with a few times and a link for a webex video interview. My interview was done remotely took about 40 mins. I received 2 days later with an offer.
Interview questions [1]
Question 1
tell me about a time when a customer was not happy with the job or service you provided
I interviewed at Progressive Insurance (Florida City, FL)
Interview
Quick and easy process. Pretty standard compared to most. Just study STAR format and have recent and relevant scenarios. Phone interview. Then behavioral questions online and 2 personal interview panel.
I interviewed at Progressive Insurance (Indianapolis, IN)
Interview
Pretty easy. Used STAR method, which was new to me. But after researching, it actually made a lot of sense why they did it that way. There was also a recorded video portion as well.
Interview questions [1]
Question 1
Tell me about a time that you had a difficult interaction with an upset client.
I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in Dec 2024
Interview
Horrible! An assessment, then a one way interview. After that you interview with a recruiter. Keep in mind this is for a low paying, entry level role. After all this stress and hours of prep work and a month long process you get a rejection. I would not advise anyone to go through this process. It is basically just a call center job. USAA pays more and is better.
