I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Mayfield, OH)
Interview
I submitted my resume and application on Progressive's website and received a confirmation. The next day, via email, I was sent a pre-employment test and submitted it that the same day. I was sent my results the next day and a message to look out for a phone call to schedule a phone interview. I got the call the next day. In the span of 96 Hours
The phone interview was the following week and took about an hour. They used the STAR method; "Tell me about a time when you________" which you can read about on the Progressive website under "Hiring Process" on their Jobs page. Afterwards I asked a few questions: "What is Progressive looking for in a candidate for this position?", "What do you like about working for Progressive?", etc. I was contacted 2 days later informing me that I was selected for an onsite interview (scheduled that) and was emailed a link to their Employee Screening Provider for a background check. In the span of 48 hours.
The onsite interview was the following week and took about 2.5 hours. I interviewed with one supervisor, listened in on a few calls with a seasoned Rep, and interviewed with another supervisor. They were all friendly and answered my questions. Even the security guard at the Visitor's Center was friendly. I got an offer (pending background check) 2 days later. In the span of 72 hours.
The background check took a couple of weeks but I am former military and graduated from a high school with a very slow administrative staff. Within 24 hours of the completion of the background check I was given the formal offer and email.
Including days and weekends leading up to each phase the process took just under a month. I'm sure applicants who've moved around less can shave 1 to 1.5 weeks off that.
I have to say this was one of the most challenging and detailed hiring processes I've been through as a Civilian but that attention to detail is something I appreciate. I highly recommend reading over Progressive's history and direction, the Hiring Process, and writing/typing out at least 2 different answers to the questions they'll ask. Again you can get this information on their website.
Interview questions [2]
Question 1
"Explain a time when you were given negative feedback by your manager/supervisor. What was it and how you addressed it?"
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
