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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      13 Apr 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Progressive Insurance in Jan 2018

      Interview

      I applied at the very beginning of a month. The same day I was asked to take an employment assessment. Not just your typical personality assessment! Included math questions and how you would handle customer situations. Was told it could take up to 3 days to hear about next step. Received email with employee assessment result the very next day indicating I was qualified for resume review and possible phone interview. Received email to schedule interview the following day. Completed first interview 6 days after originally applying. Straight forward interview. Make sure you study up on the company and job description, have clear answers for why you’re leaving current job, and have several specific situations you can talk about. Recruiter said I would hear back about first interview within 3 business days but could take up to 4-8 weeks for Hiring managers to make a decision if they move forward with a candidate. Was told next step if I did move forward was a background check and to complete ASAP to expedite the hire process if they want to make offer. Received background check same day. Check took 3 days to complete after I submitted my info. Received email in two business days from previous interview asking to schedule final interview. This is the interview with the hiring manager. This was a review of previous questions asked and a great opportunity to ask job specific questions that the recruiter may not have the answer to. Was told it would be at least 7 days before I heard back, but received offer very next day. Overall, process took about 2 weeks in total. Study up on the company and possible questions tackle it with confidence and you’ll do great!

      Interview questions [13]

      Question 1

      What do you know about Progressive?
      Answer question

      Question 2

      Why do you want to work in claims and why at Progressive and not another company?
      Answer question

      Question 3

      Why did you leave/do you want to leave your previous job? Why not go back to that job?
      Answer question

      Question 4

      What is one thing you liked the most and least about your previous job?
      Answer question

      Question 5

      Are you interviewing with other companies?
      Answer question

      Question 6

      Tell me about a time you could not fulfill the request of a customer?
      Answer question

      Question 7

      Tell me about a time you had to handle a difficult customer
      Answer question

      Question 8

      Tell me about a time that you made a decision too quickly when maybe you shouldn’t have
      Answer question

      Question 9

      Tell me about a time where you knew you couldn’t meet a deadline
      Answer question

      Question 10

      Tell me about a time when a customer wasn’t happy with the service you provided
      Answer question

      Question 11

      Describe a time when you had to compromise to come to a solution at work.
      Answer question

      Question 12

      Tell me about a time you adapted to overlapping work requirements
      Answer question

      Question 13

      Describe a time when a new process was implemented at work and how you dealt with the change? Did this happen often?
      Answer question
      7

      Other Claims Adjuster Trainee interview reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      15 Jun 2026
      Anonymous employee
      Schererville, IN
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance (Schererville, IN)

      Interview

      Video interview followed by zoom meeting. The video interview you answer I believe 6 questions and you have 2 attempts to complete the questions. The video had me kind of stressed

      Interview questions [1]

      Question 1

      How do you maintain time management?
      Answer question
      1

      Claims Adjuster Trainee Interview

      10 Jun 2026
      Anonymous interview candidate
      Malvern, PA
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Progressive Insurance (Malvern, PA)

      Interview

      I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.

      Interview questions [1]

      Question 1

      In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
      Answer question

      Claims Adjuster Trainee Interview

      8 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Progressive Insurance in Jun 2026

      Interview

      I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions. After the recorded interview, I received an email to schedule another online interview but live with the leadership team.

      Interview questions [4]

      Question 1

      Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
      Answer question

      Question 2

      Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
      Answer question

      Question 3

      Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
      Answer question

      Question 4

      Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
      Answer question