I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Austin, TX) in Aug 2022
Interview
They review your application by email, then you receive a follow up email with an assessment to complete it was about 25-30 questions that included a example test call along with basic math and word definitions in sentences. If you pass this part then you are sent the next step which is to answer 8 pre-recorded questions in which you have to record yourself answering them in the STAR method and they are timed about 2-3 minutes then if you pass this section you will get a interview via phone in a couple of days with someone from HR. The HR person was decent to talk to and answered majority of questions. The process took about 1-2 weeks in total. What I didn't like was that even though I applied for the CSR position and not sales they told me performance was going to based strictly upon sales metrics. They also told me that the shift you pick will be your shift for a whole year. Since I did not like the aspect of performance being based off of sales I did not feel it would've been a good fit for me. It is unrealistic to try to up sell people or get them to pay more in these times. People are already hurting from inflation, student loans, price of rent hike ups, and now they want you to sell them additional unneeded services when the customers are already struggling or angry about their monthly premium changes. May be a good fit for some but not for me.
Interview questions [1]
Question 1
Mostly behavioral type questions. I was coming from a legal services background so it was fine, but this method seems kind of pointless.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
