The process was watching an animated scene, then rating each potential answer. I thought it was basic and made sense. However I believe they want to see you choose several answers as being acceptable responses, not just one.
I applied online and had to set up and interview. It was on Microsoft Teams. It was the basic Star method. The interview questions consisted of knowing how to troubleshoot and basic customer service related questions. Overall, I had a bad experience.
I applied online. The process took 2 weeks. I interviewed at QVC (Jacksonville, FL) in Aug 2024
Interview
Easy, asks about your WFH requirements and availability and experience you have handling customers and sales. training is 5 weeks set schedule and then you go into your role and schedule.