I applied online. The process took 2 weeks. I interviewed at REI (Seattle, WA) in Jun 2016
Interview
There was an initial phone interview with the HR. Then I was invited to the store to join an in-person group interview. The staff asked several questions while having the applicants to take turn to answer those questions. Then we broke up in groups to discuss. The interview ended with selling randomly picked items to showcase one's sales skill.
Interview questions [1]
Question 1
1) Why REI?
2) Why and/or customer service?
3) Any prior sales and/or customer service experience?
Group interviews were friendly and well managed. Staff were kind and understanding. Good and thoughtful interview process. I appreciate the relaxed atmosphere at the store and when speaking with the interviewers.
The interview process was simple and over the phone. Then I went in person. She was very nice, but the store manager was a bit off. Ultimately, it just wasn't a good fit.
Submitted resume online then they wanted me to do a really stupid video interview where I answer questions from a prompt and video record myself giving answers. Just schedule a normal interview you idiots.