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      RHP

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      Customer Success Centre Apprentice Interview

      1 Mar 2021
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at RHP (London, England) in Feb 2021

      Interview

      Through Microsoft Teams with 3 people - 2 of which interviewed me and the 3rd was HR. They were all very friendly and the 2 took turns to ask me questions. Overall the interview went very well, and it was a good experience. Jordan was very informative when I asked questions at the end and it gave me a good understanding of the role, what RHP does, and what RHP is like as an employer. The 40 min psychometric test to be completed prior to interview (through a game-like app) was different to traditional tests and it was very challenging in my opinion. The feedback from this however was very insightful and more-or-less accurate! Following the interview I was asked to complete some tasks by the same day - one was a response to a customer's email, and the other was to order tasks based on priority and describe why. I was unsure about something in one of the tasks and Hannah was very quick to clarify it for me. Overall throughout the application and interview process Hannah kept me well informed. I greatly appreciated that despite not being offered the role (I had accepted another job offer and also this role wasn't the right fit for me), I received a call giving me feedback on how my interview went.

      Interview questions [3]

      Question 1

      Where do you see yourself in the future (in around 2-5 years time)?
      Answer question

      Question 2

      Tell us about yourself and what you enjoy doing in your spare time
      Answer question

      Question 3

      What are 3 things make great customer service?
      Answer question
      1

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