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      Redfin

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      Support Agent Interview

      27 Oct 2022
      Anonymous employee
      Los Angeles, CA

      Other Support Agent interview reviews for Redfin

      Support Agent Interview

      26 Jan 2021
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Redfin (Los Angeles, CA) in Apr 2019

      Interview

      I was interviewed by two managers from the California team. They were initially great during the interviewing process and I thought I had a company I could potentially get promoted. Unfortunately, now being here and giving top results and being a top agent, I realize I was sold snake oil. The manager eventually showed her true colors by being rude and overall unprofessional at times

      Interview questions [1]

      Question 1

      How have you handled a bad situation at work or with a coworker?
      Answer question
      Average interview

      Application

      I applied online. I interviewed at Redfin (Chicago, IL) in Aug 2020

      Interview

      I applied via Glassdoor, submitting resume. Received and e-mail response from a recruiter to invite me for a 30 minute phone interview with the recruiter. It was basically a screening interview to review my resume, interest in Redfin, real estaet and technology. Then scheduled for 2 45 minute Zoom meetings with 2 different managers. Used CBI (Critical Behavior Interviewing) questions.

      Interview questions [1]

      Question 1

      CBI interview questions like "Explain an example of a time in your career where you had to overcome an obstacle or objection from a team member or coworker"
      Answer question

      Support Agent Interview

      12 Jul 2019
      Anonymous employee
      Tampa, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Redfin (Tampa, FL)

      Interview

      I interviewed briefly with a recruiter and then the Support Agent Manager I’d be working for as well as a long-term Support Agent on the team. The one-on-one interview with a manager took place the same day as the on-screen interview with a current support Agent. Both were informative and helpful except that the on-screen interview was with an out of state agent where support agents are making a considerably higher amount of money, thus leading to a false expectation. The initial conversation with a recruiter was also misleading due to the fact that I was given an average support agents salary without being informed I was interviewing for the lowest paid state and would make considerably less than average. It was a good interviewing process, with great people, but the income expectation was way off.

      Interview questions [1]

      Question 1

      Tell me more...
      Answer question