Friendly/professional interviewers. Both Amy and Rachel made the whole process feel welcoming and well organised from start to finish. 1) Online application Applied with CV No cover letter required 2) Online assessment Included: Multiple-choice questions Written responses Video response scenarios Main focus: Customer service Problem-solving Communication Professional judgement Example scenarios: Prioritising jobs Handling customers Identifying pest risks 3) Telephone interview Short screening call discussing: Background Motivation for the role Understanding of pest control Driving and availability 4) First-stage virtual interview Panel interview with manager and HR via Google Meet. Topics included: CV walkthrough Why pest control Why Rentokil Competency questions: Teamwork Organisation Initiative Customer service Working under pressure 5) Field day / second-stage interview Half-day observational field experience with technicians. Included: Observing real customer visits Asking questions about the role Seeing day-to-day responsibilities Followed by: Face-to-face office interview Discussion about what was learned during the field day More competency/scenario questions