I applied online through the company's website with my CV and cover letter. I was contacted the next day by the company and I was invited to a telephone screening interview, with Matthew, where I was asked basic screening questions, what I knew about the company and competency questions around customer service, flexibility and leadership. I then sat a video interview with the senior and local operations managers, Scott and Stuart. I was asked what I knew about the graduate programme, the company and innovations in Rentokil. I also learnt more about the role and the work involved. I then observed a technician at work for a morning. I did not have a vehicle so the technician arranged his site visits close together so that I could walk to each site. I was supplied with basic PPE and social distancing measures were taken. Mick, the technician, answered all my questions and gave demonstrations. In the afternoon, I had a face-to-face interview with the senior and area operations manager, Scott and Andy. I was asked again about my knowledge of the company, the graduate programme, the morning with the technician and other questions on relocating, future prospects and previous work.

Quite lengthy overall due to some issues but never felt like I was being kept in the dark. 4 stages including a field day that was very useful, the others being an initial phone interview then 2 video calls before and after the field day. Callum and Jess assisted me throughout the process and were both very helpful and kind.