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      Reverb

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      Related searches: Reverb reviews | Reverb jobs | Reverb salaries | Reverb benefits
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      Customer Engagement Specialist Interview

      5 Jan 2018
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Reverb (Chicago, IL) in Feb 2016

      Interview

      Applied online and received an email for a screening. Set up an initial phone screening with whom I believe was the head of HR or talent acquisition at the time. (From the looks of it is now Director of HR). Anyway, I cannot express just how disappointing and seemingly unprofessional of an interview this was. Sure it was just a phone screening but to be asked questions and then trying to answer them just to be cut off with "uh huhs" and "okays" constantly with an attitude. Not to mention there was a bit of background noise going on and she seemed distracted as well. I know that I am not the first person to experience this. Mind you this happened quite sometime ago but it was just such an off putting experience.

      Interview questions [1]

      Question 1

      Give me a time where you dealt with a difficult situation
      Answer question
      2

      Other Customer Engagement Specialist interview reviews for Reverb

      Customer Engagement Specialist Interview

      8 Aug 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Reverb

      Interview

      Started with a phone interview, followed by in-person interview. Both were very straightforward, in person interview took just under an hour and involved meeting with many different people from the team

      Interview questions [1]

      Question 1

      Asked about music gear knowledge and cs experience
      Answer question

      Customer Engagement Specialist Interview

      16 May 2018
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Reverb

      Interview

      Phone interview with the Senior Recruiter, of whom is very scripty with her responses. Completed an easy written assignment using Reverb.com site. In-person interview consisted of a lot of situation questions dealing with customers, how you stay organized, and testing your skill set like keystrokes. Tends to be a lot of work for a position that pays a low salary. Very hipster-vibe. If you show leadership skills and wanting to advance, they will likely not hire you. I wouldn't waste my time with this place.

      Interview questions [1]

      Question 1

      How do you deal with tough customers on the phone?
      Answer question
      1

      Customer Engagement Specialist Interview

      5 Oct 2017
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Reverb (Chicago, IL) in Sept 2017

      Interview

      I had a phone interview that was very short about 6 minutes. I had relevant experience and felt that if the girl interviewing me would have had a better phone interview process asking better questions, I would have been able to showcase myself better. I felt very turned off by her interviewing skills. I then got a generic email that is a default indeed template saying I didn't get the job. ( I know it's generic because I myself, have had to interview and hire through indeed. A few weeks later, I got a call from a more experienced talent acquisition coordinator at a larger music company that took me through a 30 minute phone interview and was very professional. Then, I was called in for an in person interview and landed the job. I'm glad I got a better opportunity. However, I feel that reverb missed out on a great candidate like myself and it makes me wonder how many other good candidates they are passing up.

      Interview questions [1]

      Question 1

      What is customer service to you?
      Answer question
      5