Relaxed, conversation-like interview process. Took around 1 hour, followed by a half hour tour of the office. Good discussion of what SMMA can offer you, what you can offer SMMA. People seem friendly, though the work and office has quite a cubicle, out-dated feel. **Was given a verbal offer on the spot during the interview, and this was reiterated during a follow up email from SMMA - however, they gave no formal offer letter. Described allowing flexibility to decide later, but when contacted later, no response (ghosted).