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      Sallie Mae

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      Sallie Mae interviewsSallie Mae Customer Service Representative interviewsSallie Mae interview


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      Customer Service Representative Interview

      14 May 2014
      Anonymous employee
      Hanover, PA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Sallie Mae (Hanover, PA) in May 2010

      Interview

      This was for a summer job - we were brought in as a group and the general proceedings of the next hour or so were explained to us. Then, one by one, we were brought into the interview room with 2 members of the hiring team who asked us questions which were mostly directly related to dealing with upset customers. We did a mock phone call - basically, if you have even the slightest amount of people skills - you should be able to land this job. Also, there was a computer typing test at some point - you need to be able to type at a decent clip.

      Interview questions [1]

      Question 1

      The mock phone call.
      1 Answer

      Other Customer Service Representative interview reviews for Sallie Mae

      Customer Service Representative Interview

      23 Nov 2025
      Anonymous interview candidate
      Indianapolis, IN
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Sallie Mae (Indianapolis, IN) in Sept 2025

      Interview

      So it is a two stage interview process where you talk to the supervisors first it’s two of them then you talk to the managers I guess if you make it to the next round.

      Interview questions [1]

      Question 1

      It’s basic S.T.A.R Method question really straightforward. Asked about previous experiences nothing crazy
      Answer question

      Customer Service Representative Interview

      4 Mar 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Sallie Mae in Jan 2022

      Interview

      Standard great. Fast and positive. Had no issuses would recommend applying they always need help and are hiring easy to get in can work all kinds of hours and at home apply today

      Interview questions [1]

      Question 1

      Standard on work history normal
      Answer question

      Customer Service Representative Interview

      23 Apr 2016
      Anonymous employee
      Killeen, TX
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX)

      Interview

      Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.

      Interview questions [1]

      Question 1

      Where do you see yourself in five years?
      1 Answer
      1

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